Server Management
NetCenergy provides remote monitoring and proactive server system maintenance utilizing technologies developed by software and hardware vendors. Qualified and certified network engineers detect and resolve service issues in a cost effective and efficient manner.
Clear communication is paramount throughout the issue resolution process. A designated client contact is notified of any changes, resolutions, or subsequent issues stemming from the original service call. This designee is given a help desk number to ensure that they have access to support personnel when needed most. All service calls are logged into a centralized dispatch system to keep a history of all issues and issue resolutions.Quarterly customer satisfaction surveys allow additional feedback to be given to the server management team. NetCenergy utilizes these surveys to ensure that the customer is getting exactly what they want and need.
